April 2011 - Managing Tenant Relations
Source: Property Management & Managing Risk
Robert C. Kyle & Floyd M. Baird, RPA/SMA
success of a Property Manager will largely depend on his or her ability
to maintain good relations with Tenants. Dissatisfied Tenants
eventually vacate the property, and a high tenant turnover means
greater expense for the Owner.
Once a mutually satisfactory lease has been signed
and the Tenant has moved in, The Manager’s skill in human relations
will keep the Tenant. In general, Owners want a fair return on
their investment in the property, based on current market
conditions. Tenants, on the other hand, want the best value for
their rental dollar and all the services promised during the lease
negotiations. These interests are not mutually exclusive.
Though his or her first responsibility is to the Owner, the successful
Manager will encourage the parties to cooperate, because good Tenants
are an asset.
TIP FROM CROSSETT REAL ESTATE SERVICES
Experience has shown that our Tenants like to
either see or hear from us, visits to the property/phone follow up to
make sure concerns have been addressed, etc. We also take extra
steps by sending cards to acknowledge birthdays, deaths, births, get
well, job promotions, retirements, marriages, any important event we
are aware of. We are friendly but not familiar and are careful
not to change the Landlord-Tenant relationship. Many times, being a
good listener is all that is needed.
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This web page was updated on 03/30/2011.