Tip of the Month-February 2005



Source: Journal of Property Management

By: Pamela M. Mokler & Kenneth W. Brackenhoff

Resident satisfaction surveys are usually a good barometer of the quality of life in a community. How do your residents see your developments? If they don't consider it a "home", you are more susceptible to damages, vandalism, and reduced occupancy rates, all of which negatively impact the property's financial performance.

Adding a skilled and experienced manager to your team and beginning a comprehensive service-enrichment process will result in an increase in your residents satisfaction and a decrease in the negative activities in your developments and communities.

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This web page was updated on 02/08/05.