TIP OF THE MONTH - March 2015
Source: The Landlord’s Handbook-2nd Edition
Daniel Goodwin & Richard Rusdorf
As an owner you
won’t be able to eliminate turnover completely, but you can minimize it
by maintaining a good relationship with your residents. Here is a
checklist on developing strong tenant relationships and keeping your
Show a little interest in their lifestyle and needs during the rental interview.
Follow through on your promises about repairs and decorating. Do not offer something you cannot deliver.
residents your work and home phone numbers to use in case of
emergencies. Provide them with a list of other important phone
numbers for emergency repairs or services.
promptly to requests for service. Even if you cannot meet their
demands, let them know where you stand on the issue. Communication is the key to maintaining good relationships.
residents know in advance what you expect from them and what they can
expect from you on such items as rent payment due dates, lease
provisions, pets, complaints, services and so on.
their privacy and their right to peaceful possession of their home
during their lease period. (Peaceful possession is a legal term that
means the right to use the premises without harassment or interruption.)
If circumstances force you to enter an apartment
when the tenants are not at home, and without prior notice, always
leave a note stating that you were there and why. You would not like
someone coming into your home during your absence and neither do your
residents. It is always a stressful situation. In general,
make it your personal policy to never enter a resident'’ apartment
without giving at least 48 hours notice.
This web page was updated on 02/25/2015.