TIP OF THE MONTH - May 2012
QUICK RESPONSES TO MAINTENANCE REQUESTS
Source: Property Management for Dummies-Robert Griswold
One way to set your rental
management apart from your competition is to handle tenant maintenance
requests quickly and professionally. Getting prompt resolution to
your tenants’ problems will keep them happy.
After a tenant moves in, if he/she notes any problems, don’t view these
complaints as negatives. Instead, think of them as opportunities
to let your tenant know that you care. By quickly and
professionally addressing the problem, you will actually improve your
tenant relations. Successful rental owners don’t have to be
perfect; they just need to admit the mistake or problem, communicate
openly and candidly, and take the necessary steps to resolve it.
One of the most common complaints about rental owners is that they are
unwilling to maintain, and especially upgrade, their rental units for
the current tenants. Refusing to repaint, re-carpet, or upgrade
the appliances for a great tenant makes no sense. If you don’t do it
for the great tenant you have, and that tenant is frustrated with your
lack of effort and moves out, you will have to do the work anyway in
order to be competitive in the rental market and attract a new unproven
Return to prior
This web page was updated on 04/27/2012.