TIP OF THE MONTH - October 2011
Supervision of Maintenance
Essential Facts-Real Estate Management
supervision of maintenance workers can reduce the
potential for claims of theft, burglary and other crimes,
or for the Tenant claims that their right to unimpeded use
of their unit has been violated.
*Workers should not enter a Tenant
unit without permission. Tenants should be given notice
(usually 24 hours) before maintenance work is to be
performed in the unit. The exception to this rule is
emergency maintenance. Repairs to commercial
properties are usually completed during business hours: on
occasion, however, repairs may be completed at night.
*The worker should not enter a
Tenant unit unaccompanied. He or she should have a
witness, if possible.
*The worker should always knock
before entering-including when he or she returns to the
unit after leaving for short periods while performing the
*Only authorized work should be
performed. If the Tenant request additional service,
he or she should be instructed to make a formal service
*The maintenance worker (s) should
not discuss the work being performed, other than to give
relevant instructions or information, or to ask pertinent
questions that will aid in the performance of the
job. In general, maintenance worker (s) should
refrain from speaking with the tenant and should under no
circumstances make guarantees or promises about the
services being rendered. The worker (s) should at all times, be courteous
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This web page was updated on 10/01/2011.